Unipartner’s Integrated Management Systems Policy

Version 3.0, 2024-10-02

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At Unipartner, our Integrated Management Systems Policy sums up the essential elements of our commitment to excellence, quality and security in our processes, operations and IT services management.

This Policy applies to all activity developed by Unipartner and is aligned with our strategy to deliver services that are compliant with our customers’ requirements and that have quality and are resilient, ensuring confidentiality, integrity, availability and privacy, with the objective of complying with the expectations of the interested parties.

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Compromisso

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Quality and security are crucial to the success of IT service delivery and management and are essential parts of Unipartner’s Business Principles, expressed on the commitment of providing the best services and solutions, respecting quality, information security, privacy and IT services management best practices, and by being an active actor in our sector and market about these topics. Our principles are based on the commitment of continuous improvement with our customers, suppliers, employees and stakeholders.

As a player in the consultancy and digital transformation areas, Unipartner has, not only the responsibility, but also the necessary awareness about information security, privacy and IT service management challenges, both, in the approach taken in providing services and in our internal practices and processes.

 

These principles guide our actions to provide services that ensure quality, information security and customer’s, legal and contractual requirements, to achieve our ambition to be recognized and trusted to offer services that enhance our clients’ performance with innovative solutions, but with safe solutions as well:

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• Implementar práticas de informação de segurança nos nossos processos internos, como o "princípio da necessidade de conhecer", acesso à segregação, classificação da informação e regulamentos para lidar com ela;

• Deliver solutions, applications and services respecting the principles of confidentiality, integrity, availability and privacy;

• Implement the controls from the Annex A from ISO 27001:2022 and from Annexes A (Controller) and B (Processor) from ISO 27701:2019;

• Cumprir os Acordos de Nível de Serviço dos nossos serviços e contratos;

• Provide the necessary resources to deliver the Service Plan and Unipartner Catalog, with quality and complying with customer needs and business expectations;

• Encouraging a quality, security and privacy mindset with the objective of developing and providing services compliant with our customers’ requirements;

• Desafiar continuamente a nossa equipa a melhorar os processos e serviços prestados para garantir a satisfação do cliente;

• Pensamento baseado no risco considerado desde o início e em todo o sistema, proporcionando assim uma acção preventiva às actividades de planeamento, operação, análise e avaliação;

• Encouraging participation and promotion of quality, security, privacy and IT service management responsibilities among all employees and third parties through standards, education, awareness, training and effective communication;

• Complying with applicable laws, regulations and information security and privacy standards, as well as internal and customer’s requirements;

• Publish and maintain update a specific privacy policy with information about treatment, purposes of data processing, rights of data subjects, retention time and security/ privacy controls, which can be accessed through Unipartner corporate website;

• Concentrar-se continuamente na melhoria dos Sistemas de Gestão Integrada para manter ou aumentar os níveis de desempenho, para reagir e adaptar-se às mudanças nos contextos internos e externos e para criar novas oportunidades;

• Relationship management with relevant parties to achieve sustained success;

• O Sistema de Gestão Integrada é mais um recurso que serve e actua para alcançar os objectivos estratégicos do negócio e da empresa. Os objectivos dos sistemas de gestão estão, portanto, alinhados com a estratégia da empresa e são compostos por todos os objectivos da empresa: desde os mais estratégicos até aos mais operacionais.

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Comunicação

Esta Política é comunicada a todos os funcionários da Unipartner e ao público.